Frequently asked questions
Everything about setup, compatibility, payment and refunds.
Will an eSIM work with my phone?
Dial *#06#. If an EID number appears on screen, your phone supports eSIM.
How do I get my eSIM after payment?
The QR code and instructions appear on the order page right after payment and are also emailed to you.
When should I install the eSIM?
It's best to install it in advance, at home over Wi-Fi.
Will my number stay in WhatsApp?
Yes. The eSIM only provides data, while your number and WhatsApp stay tied to your main SIM.
What if the internet doesn't work?
Make sure the eSIM is selected for mobile data and data roaming is on. If that doesn't help, contact support.
Can I top up my data?
Yes, you can top up traffic in your account without reinstalling.
Can I get a refund?
Yes, if the eSIM hasn't been installed yet. See the refund policy for details.
More questions
Can I share the internet (hotspot)?
Most plans let you turn on the personal hotspot and share internet with other devices. If hotspot is unavailable, share via your main SIM instead.
What internet speed do I get?
4G/LTE on local carrier networks. Speed depends on network load and may drop after the high-speed allowance is used, if the plan specifies one.
Will calls and SMS work?
eSIM plans are data only. Calls and SMS go through your main SIM, while messaging apps work over the internet.
How long is the plan valid after activation?
The term starts when you first connect to a network in your destination. If you don't activate the eSIM right away, the term usually isn't consumed — check the specific plan terms.
Can't find an answer?
Message support — we'll help you pick a plan and sort out the installation.
Go to support